Surveillance Mode Overlay Replica

I contacted the same company that did my plates and Ejector Seat Overlay, as I wanted to maintain business with them, for my next overlay: Surveillance Mode. I made up a set of plans for them to cut it out in clear acrylic, with black finish and capable of being back lit.
There was a little back and forth to get the font right, and the placement of the text. I was a little discouraged that the price they quoted was $20 more than my Ejector Seat overlay. Why the sudden price hike for the same material, same size, and one less cut?
I let it go and decided to get the overlay cut anyways.

When the overlay arrived, I looked it over. The size was right, the text was clear so it could be back lit. The font was a match. So far so good...
The finish was a mat speckle. No big deal, however my Ejector Seat Overlay finish was a smooth gloss. Two different finishes. Eep, they are going to look wrong next to each other. Then there was the cuts. There were these gouges all along each side that looked like teeth marks. This really made the edges look rough and unfinished. All that to say, I was disappointed with how it came out. I contacted the plate company about it, and "they" got defensive. "You didn't tell us it was supposed to match." Granted, I did not specify that it had to, I assumed that if I order the same thing twice, that they would be the same. I feel that if their stock varies, ie. different finishes, shades of black, types of plastic, that kind of info needs to be asked about and up front about before I make an order.
Long story short, I tried to move past this "You didn't tell us" and try to have a second go at the overlay, but "they" wouldn't let it go. With the price hike and their obvious frustration with me, I wont be using this company again to finish my overlays. I will probably have to sell these two now just to get a set that matches. How Unfortunate.